We keep stock of our popular items and order fulfilment usually takes one week.
Occasionally a piece may need to be made to order. If this is the case with your order, you will be advised within a day. This will usually only add an additional week to our standard order fulfilment period of one week plus shipping. If you require an item urgently, please email info@bilumandbilas.com prior to placing your order to confirm the lead time.
SHIPPING WITHIN AUSTRALIA
- We ship orders using Australia Post.
- For Australian orders, customers are given the option of standard or express shipping at checkout.
- Standard Shipping - $10 AUD (1-5 business days from dispatch)
- Express shipping - $14 AUD (1-2 business days from dispatch)
- Once your order has been dispatched (standard order fulfilment is one week from placing your order), you will receive an email confirming shipment and tracking details.
INTERNATIONAL SHIPPING (*Excluding PNG)
- All International orders are sent via Auspost International Express at a flat rate of $35 AUD.
- Depending on your location, International shipments arrive in approximately 2-10 business days from dispatch date.
- A signature upon delivery is required.
- Shipping to the following locations is also currently unavailable due to postal restrictions – Korea, Algeria, Iran, Israel, Pakistan, Syria and Russia.
- Please note that Australia Post uses National postal services at the destination country. If you prefer a door to door courier option please email info@bilumandbilas.com to discuss options
*SHIPPING WITIHN PNG
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We currently only offer ‘collect in person’ for online orders within PNG. Collections can be made from our studio in Port Moresby. Please select 'collect in person' at checkout and email info@bilumandbilas.com to arrange a suitable time for collection.
- Domestic shipping within PNG via Fedex PNG can be arranged directly with our studio. Please email info@bilumandbilas.com to get a quote and arrange shipping.
INTERNATIONAL TAXES & DUTIES
- Please be aware that if you are purchasing online from outside of PNG or Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
- Bilum & Bilas is not responsible for any duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
- Bilum & Bilas are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
- We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
- For further information, we recommend contacting your local customs office.
